We Have An Exclusive Money Back Guarantee

We guarantee you will be pleased with our service. If at any time during the first year the Board is not satisfied, you will be released from your contract and we will refund your last month’s management fee. There will be no legal loop holes, cancellation fees, or penalties. Your satisfaction is guaranteed; it is just that simple!

We Provide You A Means to Measure our Expertise

Via Community Associations
 Institute (CAI) certifications and designations (CMCA, AMS, PCAM) our clients are assured that the CPM staff’s Community Management experience and capabilities have been tried and tested, and that we are ready to meet the needs of their Community. 

We Believe in Returning Phone Calls!

At CPM, we pride ourselves in providing owners and the Board direct contact to our staff, and when they are unavailable we offer the convenience of voice mail (we return messages within 24 hours); however when you are in need there is always an accessible CPM staff at the ready to help you with your immediate need.

PCAM Oversight

CPM has a CAI Professional Community Association Manager (PCAM) on staff. Robert Klages CMCA, AMS, PCAM, V.P. of Operations, oversees CPM's Community Managers and acts as a resource for them and Board Members through his accessibilty and by conducting frequent in-house educational and leadership seminars.

 

We Are Accessible 24/7

During non-office hours there are dedicated CPM staff members on call to assist you with common area maintenance emergencies…ensuring that when you need us most, we are there for you.

 

We are Experienced

Aside from the experience of our Community Managers, CPM's executive staff have over 50 combined years of experience managing a variety of property types including villas, townhomes, condominiums (Mid, High-Rise, & commercial), and  homeowners associations. We will assist you in making the decisions that will ensure your community’s fiscal and physical success.

 

We Use CPA Approved Accounting Practices

One of the most important aspects of managing your community is our financial responsibility. We use CPA Generally Acceptable Accounting Practices (GAAP), including the segregation of accounting functions; in other words, the specialist who is paying your bills is not the same person who is collecting the money!

 

We Provide Web Access

Owners can have the ability to view and/or edit account information through a web portal or we can provide a website where in addition to the above your Board is able to post notices, meeting minutes, and even send email blasts to the members. In addition, your web site will provide 24/7 access to your community's financials, calendars and much, much more.

 

We Know Association Collections

In these difficult times, the collection of delinquent assessments is critical to a community’s success. As a CPM client, we will prepare a collection procedure that follows your Community's governing documents plus today's best practices; ensuring that your community is not missing valuable opportunities to collect monies owed.

 

We Use A Team Approach to Managing Your Community

In addition to a dedicated Portfolio Manager, your community will have an Assistant that is available to you during business hours. Plus, our management team members routinely visit your community as a second set of eyes to ensure that we are on top of the details.

 

We Provide A Free Evaluation by A Top Rated Independent Insurance Broker

CPM utilizes some of the most talented professionals in the insurance industry. They will evaluate your association’s insurance coverage and assist you in determining the right levels of coverage to protect your Board, your membership, and your community.

 

We Have Long Term Relationships With Our Clients

CPM continues to serve clients that were part of the founding porfolio, plus we have over 25 communities that have been with CPM for greater than ten-years. Why? Because they realize the value we provide and they experience the results of that partnership each and every day.

 

Our Financial Reporting Is Accurate and Timely

Through our industry specific software we provide your Association Boards with detailed monthly reports which include, but are not limited to, Balance Sheet, Income and Expense Statements, Delinquency Reports, Check Registry, and other available reports. We can even provide access to this information on your own web site.

 

Community Management Is All We Do

Our focus is managing communities. We do not manage residential or commercial rental / investment properties allowing our staff to hone our ability to manage community associations just like yours!

 

We Pay Your Bills….On Time!

Your association’s reputation and credit history is important. Your service vendors should be paid when the job is completed to your satisfaction. We ensure that invoices for your community’s goods and services are paid accurately and on time.

 

We Are Your Neighbors

Condominium Property Management, Inc. is locally owned and operated. We are not run by a large corporation or subsidiary. Our ownership is hands-on and working each day to ensure your success. We are here to serve you; we are your neighbors; and we want to be your association management company too!